SMOGGO WARRANTY SUPPORT
Here for you.
After the drive.
If your Novus has a technical issue, our team is here to help you start a warranty request.
YOUR COVERAGE
90 days.
Support when it matters.
The SmogGo Novus warranty covers manufacturing defects or failure of the ion-generation core for 90 days from the date of delivery.
Care & coverage.
The warranty does not cover water damage, physical impact, electrical surges from faulty sockets, unauthorised repairs or improper use. Our team will review each request against the warranty terms.
HOW TO FILE A CLAIM
Three things
to share.
Send your details to our team by WhatsApp or email. Please send documents through WhatsApp or email when our team requests them.
Proof of purchase.
A clear photo of your invoice or your Amazon order details.
A short video.
A video of up to 30 seconds showing Novus connected to a 12V socket and the issue.
A brief description.
Tell us what happened and when the issue started.
WHAT HAPPENS NEXT
We’ll review
your request.
Our team aims to review the evidence within 2–3 business days. If the claim is valid and within the warranty period, we’ll share the next steps for replacement.
For Amazon delivery or order-related returns, please check the options shown in your Amazon order.
Let’s get it sorted.
Have your order details handy and tell us about the issue.
Chat on WhatsApp ↗care@smoggo.in ↗SMOGGO NOVUS
Own the air
you drive in.
A compact, filter-free car ionizer. No artificial fragrance. Just plug in and go.
Buy on Amazon ↗Explore Novus →Price and availability are shown on Amazon.